Refund Policy

Last updated: July 2 2026

The short version
Every product we sell is digital. Once your license key has been submitted to activate the script — our activation bot logs each submission — the sale is final. Every individual game script includes a free 1-week trial so you can test before paying. You can cancel a subscription anytime — cancelling stops the next charge, and you keep access until the end of the period you already paid for. Billing mistake? Email [email protected] and we'll fix it.

Contents

Digital Products - All Sales Are Final

All products sold by Asgard Scripts are digital goods — Cronus Zen configuration scripts delivered electronically. Each purchase issues a license key, and you activate your script by submitting that key. Our activation bot logs every key submission.

Because digital content cannot be "returned," all sales are final once a license key has been submitted to activate the script. Activated products are non-returnable and non-refundable, except as described in the Exceptions section below or where a refund is required by applicable law.

Cancelling a Subscription

Subscriptions (including monthly script plans and Asgard Gold) renew automatically at the end of each billing period until you cancel.

  • How to cancel: log in with Discord, open Account → Dashboard, and choose Cancel next to the subscription (this works whether you pay through Stripe or PayPal) — or email [email protected] and we will cancel for you.
  • Prefer a break instead of cancelling? Contact support and we can skip an upcoming billing cycle.
  • When to cancel: any time up to the moment of renewal to avoid the next charge. Cancellation takes effect at the end of the current billing period — the confirmation on the dashboard says exactly that: access continues until the period ends.
  • What happens after you cancel: your subscription stays active until the end of the period you already paid for, then simply doesn't renew. Cancelling does not trigger a refund of the current period, and we do not provide partial refunds for unused time — your access simply continues to the end of the period you paid for.

We recommend cancelling from your account so you have an on-screen confirmation. If you cancel by email, we will confirm in writing. Before a free trial converts to a paid subscription, we send you a reminder email.

Free Trials - Try Before You Buy

Every individual game script offers a 1-week free trial (Asgard Gold does not — trials are per-script). Trials exist so you can confirm a script works for your setup before you pay — please use them.

A free trial converts to a paid subscription automatically at the end of the trial period unless you cancel before the trial ends. Cancelling during the trial stops the conversion and you will not be charged. The price, billing frequency, and renewal terms are shown before you start the trial and at checkout.

Exceptions - When a Refund May Be Considered

We may issue a refund only in these limited circumstances:

  • Your license key has never been submitted for activation. Every key submission is logged by our activation bot; if your key shows no activation in that log, contact us.
  • A duplicate charge or verified billing error occurred. For example, you were charged twice for the same order, or you were charged after we confirmed your cancellation.

Refund requests are reviewed case by case against our bot's activation log and payment records. Failure to follow the setup instructions, or dissatisfaction with how a script performs in a particular game or after a game update, is not a billing error — but contact support anyway: most setup and compatibility problems can be fixed.

How Approved Refunds Are Issued

Approved refunds are issued to the original payment method within 10 business days. Refunds are processed through Stripe or PayPal, whichever processed your purchase; your bank or card issuer may take additional time to post the credit. We cannot issue refunds to a different card or account than the one used for the purchase.

Billing Issues and Chargebacks

If you believe a charge is wrong — a duplicate charge, a charge after cancellation, or an amount you don't recognize — please contact us first at [email protected] before opening a dispute with your bank or card issuer. We can see the transaction records, and verified billing errors are typically resolved much faster with us directly (we usually respond within 24–48 hours) than through the card-dispute process, which can take weeks.

When you contact us about a billing issue, include the email on your Discord account, the approximate charge date, and the amount, so we can locate the transaction quickly.

EU and UK Customers

If you are in the European Union or the United Kingdom, you normally have a 14-day statutory right of withdrawal for online purchases. For digital content, that right ends once delivery has begun with your consent. By completing your purchase and requesting immediate access to the digital content, you expressly consent to immediate performance and acknowledge that you lose your 14-day withdrawal right once your license key has been issued and submitted for activation.

Nothing in this policy limits any rights you have under mandatory consumer-protection laws in your country that cannot be waived by agreement.

Support Before Refunds

If you hit a technical issue or have questions about setup or compatibility, contact support before requesting a refund — we prioritize troubleshooting and resolution, and most issues are fixable.

Acknowledgement: by completing a purchase, you acknowledge that you have read, understood, and agreed to this Refund Policy.

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