Asgard Scripts Support — Setup, Activation & Billing

Most questions have a fast answer — the trick is starting in the right place. Here's how to get help with your Asgard Scripts setup, account, or subscription.

The Two Fastest Paths

  • Discord — best for setup, configuration, and device questions.
    • Our 30,000+ member community and the Asgard team are active around the clock.
    • Join our Discord and ask in the support channels.
  • Email — best for billing, account, and order questions.

Pick your path

Setup / config / device → Discord (fastest).

Billing / account / orders → Email.

Start with the Setup Guide

The Setup Guide covers most first-day questions: getting started, script key input, and Cronus Zen troubleshooting — firmware updates, hard resets, PlayStation® 5 setup, Zen Link™, and controller vibration — plus script change logs.

Most setups takes about 5-10 minutes — no coding required.

Common Topics

  • Setup and Installation
    • Follow the Setup Guide step by step, then use the guide included with your script for game-specific configuration.
    • Stuck on a step? The Discord support channels are the quickest place to get unstuck.
  • Device Serial Registration and Activation
    • Your Cronus Zen device serial must be registered and linked to your Discord account.
    • If you can't access our Discord bot, confirm you registered the serial from the device you're using, and with the same Discord account you linked at checkout.
    • Still stuck? Reach out in our Discord server or email us.
  • Downloads via Zen Studio Live
    • Scripts are delivered through Zen Studio Live once two steps are complete: your Discord account is linked, and your device serial is registered.
  • Billing and Subscription Management
    • Individual game scripts and Asgard Gold are subscriptions that renew automatically — you can skip or cancel anytime from your account.
    • For payment problems, plan changes, or renewal questions, email [email protected] from the address used on your order.
    • Our Refund Policy and Terms of Service have the fine print.
  • Free Trials
    • Free 1-week trials let you test a script before subscribing. Trial setup works the same as a full subscription — Discord link, serial registration, Marketplace download — so the Setup Guide applies. Questions about a trial ending or converting? Email us.

What to Include When You Reach Out

Three details solve most tickets on the first reply:

  • The email address on your order
  • Your Cronus Zen device serial (for activation issues)
  • The game or script involved

The Contact page has the full checklist and every way to reach us.

Response Times

  • Email: typically within 24 hours.
  • Discord: usually faster, especially for setup and configuration questions, since the community is active around the clock.

Keep sensitive info out of public channels

For anything involving payment details or account ownership, use email — not public Discord channels.

Frequently Asked Questions

My script stopped working after a game update — what should I do?

Re-download the latest version through Zen Studio Live first — patch-day updates usually ship within hours of a game update, and announcements post in Discord when one lands. If it still misbehaves, check the Cronus Zen troubleshooting guide or ask in the settings channel for your game.

Do I need an account to buy a script?

No. You can check out as a guest with just a payment method, then link your Discord account after purchase to activate access. Free trials, subscriptions and one-time purchases do require a Discord sign-in.

Can I move my script to a new Cronus Zen?

Yes — scripts are bound to your device serial, and you can request a serial change from your account. Requests are reviewed by the team, usually the same day.

How do refunds work?

Digital purchases follow our Refund Policy. For any billing issue, email us with your order number and we'll sort it out.